eBay seller sues over negative feedback.
By Andrew Redfern @ 27th October 2008 10:50 am
A uk eBay sellar has begun legal action against one of his customers after bad feedback was left resulting from one of his sales.
The user received a Samsung F700v mobile phone instead of the advertised Samsung F700 and complained that as well as being an incorrect model the phone was chipped and scratched. The customer, Chris Read, left negative feedback and received a full refund however the seller, Joel Jones who trades under the name onsalexuk, has began legal procedings.
According to a report in Friday’s Times Mr Jones defended his action saying “I am being punished on eBay because of this as sellers who have negative feedback appear lower down the screen in searches than other people. I’m losing money by the day and my business could go under because of it. I’ve been left with no option but to take legal action”
eBay have responded with a statement of their own saying “We are very disappointed that this seller has chosen to sue rather than to attempt to resolve the buyer’s problem amicably.” and pointed out that one negative comment is highly unlikely to effect a seller that still has over a 98% positive rating.
According to UK law Mr Jones could have a case for libel if the comments are deemed defamatory.
Mr Read has refused to revoke the negetive comments saying “I can’t believe someone can be so petty. I only wanted to buy a phone. All I had done was left an honest opinion and everything I said was true. “I thought that was why the feedback service was there. It’s not like I wrote anything malicious or nasty”
Read the full article at The Time website : eBay buyer faces libel action after leaving negative feedback
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