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eBay seller sues over negative feedback.27th October 2008 10:50 am Ebay A uk eBay sellar has begun legal action against one of his customers after bad feedback was left resulting from one of his sales.
The user received a Samsung F700v mobile phone instead of the advertised Samsung F700 and complained that as well as being an incorrect model the phone was chipped and scratched. The customer, Chris Read, left negative feedback and received a full refund however the seller, Joel Jones who trades under the name onsalexuk, has began legal procedings. According to a report in Friday’s Times Mr Jones defended his action saying “I am being punished on eBay because of this as sellers who have negative feedback appear lower down the screen in searches than other people. I’m losing money by the day and my business could go under because of it. I’ve been left with no option but to take legal action” eBay have responded with a statement of their own saying “We are very disappointed that this seller has chosen to sue rather than to attempt to resolve the buyer’s problem amicably.” and pointed out that one negative comment is highly unlikely to effect a seller that still has over a 98% positive rating. According to UK law Mr Jones could have a case for libel if the comments are deemed defamatory. Mr Read has refused to revoke the negetive comments saying “I can’t believe someone can be so petty. I only wanted to buy a phone. All I had done was left an honest opinion and everything I said was true. “I thought that was why the feedback service was there. It’s not like I wrote anything malicious or nasty” Read the full article at The Time website : eBay buyer faces libel action after leaving negative feedback Would you like to know more about this eBay and ecommerce? If so, contact Hit Search, SEO and Google adWords qualified PPC specialists, on 0845 643 9289. Remember, its a big world out there, make sure you become visible. Reuters report eBay will ban ivory sales following pressure from IFAW21st October 2008 2:00 pm Ebay The Reuters new agency have reported that online auction site eBay are to bring in a worldwide band on the sale of ivory products.
The ban is expected to be fully in force by the new year and comes after a wildlife protection charity, the International Fund for Animal Welfare, reportedly found 4 thousand elephant ivory products listed on the site. According to Reuters eBay has stated that it would still allow the limited sales certain ivory products. Mainly where the product is an antique containing only small amounts of elephant ivory. The example they gave was an antique piano with ivory keys. Antique items that are made primarily of ivory will not fall under this exception so that things such as ivory jewelry and chess sets will bot be allowed under the new policy. Elephants are protected under the U.S. Endangered Species Act and the international Convention on the International Trade in Endangered Species. IFAW have welcomed eBay’s announcement saying “IFAW congratulates eBay on this very important step to protect elephants. With these findings and eBay’s leadership, there is no doubt left that all Internet dealers need to take responsibility for their impact on endangered species by enacting and enforcing a ban on all online wildlife trade. eBay has set the standard for protecting elephants, now governments and other online dealers need to follow their example” Would you like to know more about this eBay & eCommerce in general? If so, contact Hit Search, SEO and Google adWords qualified PPC specialists, on 0845 643 9289. Remember, its a big world out there, make sure you become visible. EBay to cut jobs7th October 2008 2:41 pm Ebay Internet auction & retail site EBay (NASDAQ: EBAY) has announced that it will be cutting 10% of it’s staff as it looks to streamline it’s costs after a difficult 3rd quarter of 2008.
The company announced the cut as it admitted it’s revenue would be at the low end of of their expectations (Between $2.1 and $2.15 billion). John Donahoe, eBay’s chief executive said “While never an easy decision to make, these reductions will help improve our operations and strengthen our ability to continue investing in growth,”. A spokesperson for EBay’s uk operation has admitted that jobs there are at risk. Conversely EBay’s profits have exceded expectations and the company has also announced the $820 million aquisiton of Bill Me Later an online service that allows users to defer payment on goods. Would you like to know more about online auctions and retailing? If so, contact Hit Search, SEO and Google adWords qualified PPC specialists, on 0845 643 9289. Remember, its a big world out there, make sure you become visible. EBay announce major changes to their listing process.21st August 2008 2:57 pm Ebay eBay has announced that it is cutting the fees sellers pay for placing a fixed-price listing on their US site, eBay are trying to improve the balance between buyers and sellers and claw back market share they’ve lost to rivals like Amazon.com.  eBay The total sellers’ fees will go down in most cases under the new pricing structure. The main change will be that in the case of multiple items the fees will be charged as a one off transaction no matter how many are listed. This will help big volume sellers immensely. Fixed-price items currently make up 43% of listings on eBay and attract a higher volume as buyers don’t have to enter into the bidding process and wait for a auction to close. The changover will occur on September 16th and similar changes will follow in the UK and Germany. It will be complemented by a new more indepth search interface allowing users to focus on auctions or fixed price listings. The change is timed to be fully up and running for eBay’s busy Christmas period. Would you like to know more about this eCommerce and online auctions? If so, contact Hit Search, SEO and Google adWords qualified PPC specialists, on 0845 643 9289. Remember, its a big world out there, make sure you become visible. Belgian court EBay verdict mirrors Tiffany ruling on L’Oreal case14th August 2008 1:25 pm Ebay A Belgian court has given another ruling in favour of EBay in a case involving counterfeit good being sold on the online aunction giant. This time the case was brought by L’Oreal in five European nations, including Belgium, saying the company was not doing enough to prevent the fake goods being posted on its sites. The Belgian court is the first jurisdiction to return a judgement on the case.
According to an EBay spokesperson the court has ruled that the online auction site does not have “a general monitoring obligation” for it’s listings. The spokesperson continued “The judge confirmed that eBay acted diligently when it received letters from L’Oreal, We cooperated by removing items L’Oreal complained about.” There are still 4 seperate rulings to come in the various countries but this verdict, coming as it does on the back of the EBay / Tiffany verdict is setting a strong precedent. Would you like to know more about this subject? If so, contact Hit Search, SEO and Google adWords qualified PPC specialists, on 0845 643 9289. Remember, its a big world out there, make sure you become visible. Ebay seeks to consolidate South Korean market share by buying GMarket14th August 2008 10:55 am Ebay EBay has said it is looking to buy a minority stake in South Korean online auction site Gmarket. Ebay and GMarket are currently battling it out for market share in South Korean and if EBay being a full scale takover of Gmarket it would consolidate eBay’s position as the world’s largest auction site. Shares in GMarket have been lifted by as much as 16 percent as the news broke.
EBay is in discussions with Korean based Interpark Corp to buy it’s stake an eBay spokesman said. The companies are seeking to gain approval from the Korea Fair Trade Commission. “There can be no assurance that the KFTC will approve the possible transaction, that an agreement will be reached or that a transaction will occur,” eBay’s Jose Mallabo said in a statement. If they were given the go ahead this would clear the way for EBay to look at aquiring the 10% stake held by Yahoo. Would you like to know more about this subject? If so, contact Hit Search, SEO and Google adWords qualified PPC specialists, on 0845 643 9289. Remember, its a big world out there, make sure you become visible. Tiffany appeals eBay counterfeit ruling12th August 2008 5:26 pm Ebay Jeweler Tiffany has appealed against a recent court finding that ruled eBay was not responsible for counterfeit Tiffany jewelry sold on its site.
Tiffany were hoping for a similar ruling to the one given out by a French court last month which ruled eBay was responsible for the good sold via it’s site and ordered the online auction site to pay $61 million to the owners of Louis Vuitton and Christian Dior. eBay has said it will appeal the ruling. The outcome of the judgement is seen as key to the future operations of eBay who would have to introduce much tighter restrictions on what people can list on the site. eBay has responded that the earlier judgement in the Tiffany case found that the company acted swiftly to remove products once it was aware they were counterfeit. The company has also stated that it has made “significant investments” in preventing fake goods from being sold on its site. Would you like to know more about this subject? If so, contact Hit Search, SEO and Google adWords qualified PPC specialists, on 0845 643 9289. Remember, its a big world out there, make sure you become visible.
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