After a lot of hard work demonstrating its’ dedication to quality, efficiency and customer service, HitSearch, based in Liverpool, are delighted to announce they have been awarded the ISO 9001 quality standard by a rigorous independent external audit.
ISO 9001 applies to the processes that create and control the products and services an organisation supplies. It ensures customers needs and expectations are met through systematic control of activities. HitSearch is committed improving efficiency to ensure the highest quality of service and that everything carried out is in the best interest of customers. The ISO 9001 is internationally recognised, designed to apply to any product or service made by any process around the world.
For HitSearch, the quality watermark gives a certain re-assurance to outside parties that process within the business are slick and measureable. The quality standard outlines HitSearch’s efficiency, and focus on quality, bringing improvements to the way processes are carried out resulting in less waste. This will open up the market place to increased opportunities as well as motivating team members by carrying out regular training, as well as identifying key roles and responsibilities.