The fashion industry can be a tough place to be deemed a serious competitor, but that doesn’t mean you should stop trying! According to the Right Now Report – Customer Experience Impact, customers were asked, how could companies encourage them to spend more money? 66% said improve customer service and 23% said a ‘tailored’ experience. This statistic clearly highlights the impact unrivalled customer service can have on your fashion business. With digital channels cropping up left, right and centre, it’s crucial to be able to offer something of value to your customers no matter how many touchpoints there are in their buyers’ journey.
We’re sharing our top three secrets to help you on your way to offering an unrivalled omni-channel customer service, check them out here.