Founded in 1982, Next is a retailer loved by the modern British family, catering for everyone; men, women, children and of course the home. So, perhaps it doesn't come as a surprise when it comes to their omni-channel strategy, they offer a top-class customer experience to coincide with their high-quality products.
Offering free next day store delivery, a dedicated Twitter help account and much more, what can your brand learn from this retail giant? Read more here: How Next can inspire your omni-channel strategy.
